Refund policy

Once an order is confirmed, Farm Organic will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

 

In case of a Damaged product Farm Organic needs to be notified of a damaged product within 5 days from the delivery date via email to info@farmorganicindia.com 

In the email, the order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product are to be sent. 

In multiple-item shipments, only the affected product can be returned and replaced.

We will be happy to re-send and replace the product(s) promptly and will work with you to provide an amicable solution.

Email will be responded to within 24-48 hrs and full assistance will be provided after that. 

In case of a Missing product Farm Organic needs to be notified of missing product within 5 days from the delivery date via email to info@farmorganicindia.com 

In the email, the order number, the image of the invoice, 1 outer box image, and 2 clear images of the opened box with all items received to be sent. 

We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product

Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

In case of spoiled product, Farm Organic needs to be notified of spoilage of the product within 3 days from the delivery date via email to info@farmorganicindia.com 

In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared 

We will be unable to accept returns due to variance in taste, texture, color or aroma. This is because our products are completely natural and made mostly by hand so no two batches will be identical. No compromise is made in the natural production process, and use of best and natural ingredients and we will ensure that maximum nutritional value is retained

We will work with you to provide an amicable solution. 

The product will be replaced after due investigation and diligence and we assure a fair outcome at all times. 

Email will be responded to within 24-48 hrs, and full assistance will be provided thereafter.

Easy Cancellation
We recommend reaching the support team within 30 mins of placing the order. All refunds will incur a 2% fee against the platform transactional fee.